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RoomTwoo Terms and Conditions


1. General

This website is operated by RoomTwoo. Throughout the site, the terms “we”, “us”, “our” and “Roomtwoo” are to RoomTwoo (Company No: 003264759-V). RoomTwoo offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By using our Services, you are agreeing to all of the Terms and Conditions, as may be updated by us from time to time and made available on this Website. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without any notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website also contains links to other websites which are not operated by RoomTwoo (the “Linked Sites”). RoomTwoo has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of the Linked Sites. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

2. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our shipping notice for further information.
If your order is accepted we will inform you by e-mail and we will confirm the identity of the party which you have contracted with. This will usually be RoomTwoo or may in some cases be a third party. Where a contract is made with a third party, RoomTwoo is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate based on the currency which is not within our control. All prices advertised are subject to such changes.

2.1 Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this e-mail will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

2.2 Pricing and Availability

Prices are quoted in Malaysia Ringgit (MYR). RoomTwoo reserves the right to make price changes prior to an order placed by you. We reserve the right to change, limit or terminate any special offers or discounts at any time. For foreign shoppers, the delivery costs vary for each Product and type of delivery. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as it is reasonably possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we shall treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. For payment that paid to our PayPal account, if there is any refund to be issued, the refund amount will be (amount we received - 7%).

2.3 Payment

Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

2.4 Discount Codes

Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

2.5 Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

2.6 Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

2.7 Delivery

We will deliver to the address indicated by you within Malaysia. We can only deliver to a home or office address. Our delivery service is unavailable to P.O Box and FELDA area, shipment may be returned to us without postage refunded. Deliveries will be made on business days, which excluding weekends and public holidays. Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation and you hereby waive your rights to claim. RoomTwoo is entitled, insofar as reasonably possible, to make split deliveries so that you receive your products as soon as possible. There are no additional costs associated with such split deliveries. However, in the event that you request that we deliver in parts, we may charge you for extra delivery costs. Each split order shall constitute a separate contract of sale. If we are late delivering a part or one split order is faulty, that will not entitle you to cancel any other part of split order.

2.8 Damaged or Defective Products

We thoroughly check all our products conditions before delivery is made and take care to ensure all products are packed well before they are shipped. However, there might be some accidents during delivery due to reckless delivering by postman which does not fall under our responsibility. Therefore, buyer will have to bear the risk of delivery and RoomTwoo will not be compensating if there is any damages caused during delivery.

2.9 Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

3. Indemnification / Limitation of Liability

You agree to indemnify, defend and hold harmless RoomTwoo and its affiliates and its officers, directors, attorneys, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of the Site and any violation of these Terms of Use. If you cause a technical disruption of the Site or the systems transmitting the Site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption. RoomTwoo reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with RoomTwoo in the defense of such matter

Your use of this website is at your own risk. Where conditions, warranties or consumer guarantees implied or applied by law cannot be excluded, RoomTwoo limits its liability, where it is entitled to do so: in respect of services, to the resupply of the relevant services or paying the cost of that resupply; and, in respect of goods, the repair or replacement of the relevant goods or paying the cost of that repair or replacement. Otherwise, to the maximum extent permitted by law neither RoomTwoo nor any of their employees, officers, directors nor any of their agents, contractors nor any other party involved in creating, producing or delivering this website or any Content shall be liable (and you hereby discharge the aforesaid entities from any and all liability) for any direct, indirect, special, consequential or other loss or damage to any person or entity, however caused (whether by negligence or otherwise) that results from the use of, or the inability to use, this website or Content or any other material or product provided to you via this website, including damage caused by viruses or any incorrectness or incompleteness of the information on this website, or relating to the performance of the products obtained via this website or otherwise arising out of or in connection with this website or the Terms and Conditions, even if RoomTwoo has been advised of the possibility of any such loss or damage.

4. Severability

If any provision of the Terms of Service is unlawful, void or unenforceable, the remaining provisions of the agreement will remain in place.

5. Applicable Law and Jurisdiction

These Terms and Conditions are to be construed in accordance with the laws of Malaysia and in the event of any dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of Malaysia courts.

6. Entire Agreement and Admissibility

The Terms and Conditions and any policies or operating rules posted on this Site constitute the entire agreement and understanding between you and RoomTwoo with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter.

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