FAQ

Where is RoomTwoo based in / located?

We are online based in Malaysia.

Are your products preorder or ready stock?

RoomTwoo is a preorder business model platform. However, we also offer ready stock for certain products. Feel free to view our ready stock products here.

Do you provide Cash On Delivery (COD) service?

Sorry, we do not provide Cash On Delivery (COD) service.

How long does it take for my order to arrive?

Please view our delivery details here.

Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors beyond our control can cause delays in delivery. Your understandings will be truly appreciated.

What is your return policy?

All items sold are non-returnable and non-refundable.

What if my items are damaged upon arrival? 

We thoroughly check all our products conditions before delivery is made and take care to ensure all products are packed well before they are shipped. However, there might be some accidents during delivery due to reckless delivering by postman which does not fall under our responsibility. Therefore, buyer will have to bear the risk of delivery and RoomTwoo will not be compensating if there is any damages caused during delivery.

I'm sending a gift, can I request you to write wishes?

Yes, it's our pleasure to help. Kindly make a remark during the check out of your order.

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, please do not hesitate to contact us via

1) Instagram DM @roomtwoo

2) Email : [email protected]

We are happy to assist you.